Return and Exchange

First of all, we would like to note that the “momentinjewel.com” or the jewelry offered for sale in our other online stores are more beautiful than their photos, and you will see them when you pick them up.

We do not make returns and exchanges unless there is a defect caused by our company, on any jewelry products made from a personalized hair strand.

For problems that you think are caused by our company, if you provide us with information about the problem within 1 business day (24 hours) after the date the product arrives to you by cargo, our authorized workshop will conduct an inspection. If it is determined that there is a problem caused by our company, your product will be repaired and maintained or replaced.

All of our products are 925 sterling solid silver and 100% hand crafted for you Momentin Jewel has the perfect gift for you, whether it is an occasion that you want to remember or someone you never want to forget. Our personalized jewelry is unique and within our range of memorable gift ideas there is something for everyone. You may wish to honor a family member or a cherished pet, and as you look through our extensive range of keepsake lockets, rings and necklaces we know that you will find not only a timeless gift that you will treasure, but many of our clients have also found great comfort having a small piece of a loved one near them. There are endless ways to say I love you or I will not forget you and with one of our beautiful custom made pieces of personalized jewelry that is evidently clear. With Momentin Jewel you can commission an initialed piece for yourself or choose a gift for a friend that will commemorate a moment in time, that means so much.
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